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Have a question or need assistance? We’d be happy to help. Get in touch using the contact details below or complete the contact form, and a member of our team will get back to you as soon as possible.
Where We Work
We operate across a wide service area. Reach out to learn more about where we work.
Frequently asked questions
Find answers to our most frequently asked questions about our products, orders, delivery, returns, and more. If you can’t find what you’re looking for, our team is always happy to help.
What warranty coverage do you offer?
Warranty coverage varies by brand and product type. Our own Prima/Prima+ appliance brand offers a 5-Year Parts / 2-Year Labour Guarantee backed by PrimaCare. For other brands we distribute, the warranty is the manufacturer’s own and ranges widely—typically 1–2 years on appliances, but much longer on items like shower enclosures and furniture. Exact terms depend on the specific product.
How does the Prima/Prima+ warranty work?
The 5-Year Parts / 2-Year Labour Guarantee covers the full cost of parts and labour within the first 2 years. For the remaining 3 years, parts only are covered (labour costs must be paid), provided repairs are carried out by a Primacare engineer. Coverage applies to qualifying appliances registered within 30 days of purchase. Exact terms may vary by model, so confirm against your specific guarantee card.
What does warranty coverage include and exclude?
Warranties cover manufacturing defects and faults under normal use. They generally exclude misuse, accidental or installation damage, wear-and-tear, and consumables. Coverage is typically conditional on product registration and repairs being done by the approved service network. Faults must be reported promptly and the item not used once a fault is known.
Do I need to register my product for warranty coverage?
Yes, registration is typically required for warranty coverage to apply. For Prima/Prima+ appliances, registration must occur within 30 days of purchase. Check your product’s guarantee card or contact our support team for specific registration requirements and deadlines.
How long does shipping take?
We offer next day delivery on all orders at no extra cost. All deliveries are nationwide within the UK. Orders must be placed before our daily cutoff time to qualify for next day delivery. Please note that during busy periods and holiday seasons, delivery may be delayed, but we always try our best to meet the next day target.
How long does shipping take?
We offer next day delivery on all orders at no extra cost. All deliveries are nationwide within the UK. Orders must be placed before our daily cutoff time to qualify for next day delivery. Please note that during busy periods and holiday seasons, delivery may be delayed, but we always try our best to meet the next day target.
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