Shipping & Delivery

Delivery Information

Next Day Delivery

We aim to deliver your order the next business day at no extra cost. All orders placed before our daily cutoff time are processed for next day dispatch. This service applies to all UK addresses.

Please note that next day delivery is subject to availability and may vary depending on your location and order contents.

Typical Delivery Times

While we aim for next day delivery, typical delivery times are 3-5 business days from the date of order. We work continuously to deliver faster whenever possible.

Delivery times may be affected by factors such as order complexity, location, and current delivery volume.

Packaging & Care

All items are carefully packaged with protective materials to ensure safe delivery. Fragile items receive extra cushioning and protection.

We use recyclable and eco-friendly packaging materials whenever possible to minimize environmental impact.

Holiday & Peak Periods

Delivery During Busy Periods

During holiday seasons, bank holidays, and peak trading periods, delivery times may be longer than usual due to increased order volume. We always work to minimize delays and keep you informed of any changes to your delivery schedule.

We recommend placing orders early during busy periods to ensure timely delivery. We’ll provide estimated delivery dates at checkout so you know what to expect.

Delivery Issues

Delayed Delivery

If your delivery is delayed beyond the estimated delivery date, please contact our support team immediately. We’ll investigate the issue and provide you with an updated delivery estimate.

In most cases, we can provide compensation or alternative solutions to resolve the issue promptly.

Damaged or Missing Items

If your delivery arrives damaged or with missing items, please contact us within 7 days of delivery with photographs and details of the issue.

We’ll arrange a replacement or refund as quickly as possible. Do not dispose of the damaged packaging—we may need it for our carrier’s investigation.

Refused or Uncollected Delivery

If a delivery is refused or not collected, the item will be returned to us. You may be charged for return shipping costs depending on the circumstances.

Please contact us as soon as possible if you need to reschedule or modify your delivery.

Delivery Address

Important Information

  • Ensure your delivery address is accurate and complete
  • Include any special delivery instructions (e.g., side gate, intercom code)
  • We deliver to residential and commercial addresses across the UK
  • Deliveries are typically made during business hours (Monday-Friday)
  • Someone must be available to receive the delivery

Questions About Shipping?

Our support team is here to help. Contact us anytime with questions about our shipping policy or delivery coverage.

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Made an Order?

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.